Terms of Service & Purchasing Terms

2. Orders and Contract Formation

All instrument specifications, photos, and prices shown on this website are for genuine authorized products:

• In-stock items (tax included): The order is formally placed once you add items to your cart online and complete payment by credit card or ATM through ECPay.
• Backorder/project-quote items: For high-end instruments marked “Price on request”, our staff will issue a legally binding PDF formal quotation (with TAF terms and the official company seal). The contract is formed once both parties sign and seal it.
• The Company reserves the right to cancel an order with a full refund, with notice within 2 business days, in the event of manufacturer discontinuation, extreme exchange-rate fluctuations, or obvious pricing errors.

3. ECPay Payment and Security

Online payments on this site are provided by ECPay, a third-party professional payment institution, supporting VISA, MasterCard, and JCB credit cards (single payment), ATM transfer to a virtual account, and convenience-store payment codes. All transaction data is verified with a high-strength SHA-256 CheckMacValue hash to prevent fraudulent activation and replay attacks.

4. Warranty and Factory Calibration

Measuring instruments sold by the Company come with the following warranty and calibration services:

5. 7-Day Cooling-Off Period and Returns

Under Article 19 of Taiwan's Consumer Protection Act, consumers who buy goods through distance transactions such as online shopping may cancel the contract within 7 days from the day after receiving the goods, by returning the goods or by written notice (including email), without giving any reason and without bearing any fee or payment. The Company does not charge handling fees or return shipping, and does not charge any fee on the grounds that the goods were unsealed or show wear. The cooling-off period is not a trial period, but unsealing and trying the goods to the extent necessary to inspect them (for example, checking the model and accessories, or powering on to confirm the display works) does not affect your right to return them (Article 17 of the Enforcement Rules of the Consumer Protection Act). If you unseal or use the goods beyond what inspection requires (for example, extended on-site measurement or disassembling the housing yourself), or damage the goods, or tear or break a calibration label or tamper-evident seal, and the value of the goods is reduced as a result, you are liable under the Civil Code to restore the goods to their original condition or pay the reduced value; unsealing and trying the goods to the extent necessary to inspect them still does not affect your right to return them. Under Article 2 of the Regulations Governing Reasonable Exceptions to the Right of Rescission in Distance Transactions, the following are excluded from the 7-day right of cancellation if the Company tells you before you order: goods customized at your request, physical-media computer software that you have unsealed, and non-physical digital content such as software license keys provided with your prior consent. Purchases made in the name of a company, government agency, school or similar organization with a tax ID (Unified Business Number) for business use are not a consumer transaction, so the 7-day return without reason does not apply; returns and exchanges follow the quotation or contract confirmed by both parties. For the full procedure, see the Returns & Refunds Policy.

6. Governing Law and Jurisdiction

The interpretation and application of this agreement, and any disputes arising from it, shall be governed by the laws of the Republic of China (Taiwan), with the Taiwan New Taipei District Court as the court of first instance.